utility bill payment options
The Carlisle Utility Dept. is excited to announce new Online Bill Pay and Pay by Phone services in conjunction with SmartBill Corp. These new services will allow auto-bill pay, pay online, and auto pay by phone at any time in the day. These new features add more convenience to our utility customers.
To make a payment*, view the last 13 utility bills, or sign up for emailed utility bills please visit this link to SmartBill. Transaction made on bank federal holidays will be collected and posted the following day. Or follow this link: https://smartbillcorp.com/oa/frmLogin.aspx?ws=carlisle
The online bill pay portal only shows the balance due at the time the invoice was printed. Please call the automated system, 937-466-1050, to hear the current balance due, or call the office, 937-746-0555, if you have a question regarding your balance due.
*Convenience fees apply - All credit card transactions incur a convenience fee of 2.5% with a minimum charge of $2.50. Acceptable cards are MasterCard, Visa & Discover. Convenience fees are collected by a third party bill service and are not incurred by or remitted to the Village of Carlisle.
To pay* by phone 24/7, please call: (937) 466-1050. Please have your utility bill available and know your account number and payment amount. Transactions made on bank federal holidays will be collected and posted the following day.
*Convenience fees apply - All credit card transactions by phone incur a convenience fee of 3% with a minimum charge of $3.25. Acceptable cards are MasterCard, Visa & Discover. Convenience fees are collected by a third party bill service and are not incurred by or remitted to the Village of Carlisle.
Please complete the payment stub with your utility bill and mail check or money order only to:
Carlisle Utility Dept.
760 Central Ave.
Carlisle, OH 45005
Please allow 3-5 business days for processing before checking your online account during high volume times (first of the month and due date).
Due to the COVID-19 Pandemic, pay in-person options are limited to appointments only. To schedule an appointment, please call (937) 746-0555 Monday-Friday, 8:00 a.m. – 4:30 p.m.
Pay by placing a utility bill stub and check or money order only in the locked drop box located at the front of the parking lot to Town Hall located at:
760 Central Ave.
Carlisle, OH 45005
Items in the drop box will be received and credited same day up until 4:00 p.m. however may not post immediately to your account. Please allow 3-5 business days for processing before checking your online account during high volume times (first of the month and due date).
The City of Carlisle offers water, sewer, and refuse/recycling services to its residents. Other utility services (i.e. telecommunication, gas/electricity) are provided through independently contracted companies.
The Village installed a community-wide sewer system in the early- to mid-1980s to protect the aquifer from becoming contaminated by Village septic systems. All wastewater generated within the community flows to, and is treated by, the Franklin Regional Wastewater Treatment facility. The Franklin Regional Wastewater Board includes the communities of Franklin, Carlisle, Germantown, as well as Warren County. Veolia is the water plant operator.
Trash services are provided by Rumpke Waste & Recycling through a contractual agreement with the Municipality of Carlisle Utility Department.
For more information on establishing trash and recycling services, contact the Utility Clerk.
Trash, recycling, and yard waste is collected every Tuesday throughout the Municipality of Carlisle. Observed holidays are New Year’s Day and Christmas Day. If your pick-up day falls on one of these holidays, service will be delayed one business day. Please refer to the Rumpke holiday pick-up schedule here (Cincinnati schedule) for further information.
Containers should be placed at the curb no earlier than 6:00 p.m. the day before scheduled pick- up, but no later than 6:00 a.m. on the day of pick-up. Containers must be taken away from the curb and placed back next to the home by the morning following the pick-up day.
Trash may be placed in plastic bags or trash cans. Trash cans may be plastic or metal, must be water tight with two handles and a lid, and be no larger than 35 gallon capacity. No boxes or drums, please! For safety reasons, full containers should not weigh more than 50 pounds.
Please limit to 10 containers per week.
You may rent a Rumpke trash cart (90 gal. trash can on wheels) through the Carlisle Utility Dept. for an additional cost each month. Please refer to the general fee schedule for current costs. These trash carts conform to Rumpke’s container requirements.
Each household is allowed to have 1 recycle toter (65 gal. can on wheels), 2 recycle bins, or 1 toter & 1 bin provided by Rumpke free of charge. You may rent 1 additional recycle toter for an additional fee. Please refer to the general fee schedule for current costs.
To rent a trash cart and order recycle bins, fill out a form online or contact the Carlisle Utility Department at 937.746.6312.
Trash carts, recycle carts, and small recycle bins may also be purchased through Rumpke. Please call 1.800.582.3107 for pricing. You must show proof of purchase to the Carlisle Utility Dept. to avoid double-billing.
UNACCEPTABLE ITEMS FOR TRASH COLLECTION
All types of normal household trash will be collected. Drain all liquids from containers. Broken glass and animal excrement must be securely wrapped or placed in closed plastic bags. Fireplace ashes must be cold before placing them in containers.
Unacceptable items include, but are not limited to:
These items must be taken to the landfill by the customer or another private hauler. Please consult your local telephone directory for assistance.
ACCEPTABLE ITEMS FOR RECYCLING COLLECTION
UNACCEPTABLE ITEMS FOR RECYCLING COLLECTION
Plastic materials not in the shape of a bottle are also unacceptable, such as:
Yard waste will be collected on the same day as regular waste. Recyclables with be collected with the regular trash.
Smaller yard waste items, such as grass clippings, leaves, and twigs should be placed in plastic bags. Brush should be in secured bundles no larger than 2 ft in circumference by 4 ft in length. To dispose of small shrubs and bushes (4 ft or less in length), remove the root ball and use string or twine to tie the branches closer to the base. Limbs larger than 6 inches in diameter, as well as loose material, will not be accepted.
Rumpke will provide one special collection of Christmas trees the first week of January.
Trees must be free of ornamentation. It is helpful if you tie a length of twine to the trunk above the last branch to assist the driver in handling the tree.
Rumpke will provide curbside collection of large, bulky, trash items such as furniture and mattresses on a regular weekly basis. King-sized mattresses and box springs must be cut down into 2’ x 4’ sections. ALL upholstered items must be wrapped in plastic. Please limit to two bulk items per week. Please call the Carlisle Utility Dept. in advance so that we may inform Rumpke of the extra items.
Small amounts of residentially-generated construction demolition debris will be accepted, but MUST be properly bundled, bagged or containerized, and weigh no more than 50 lbs. per container. NO commercially-generated construction debris will be accepted. Carpet can be accepted if it is cut and secured (tied or taped) in 4 ft x 2 ft diameter rolls, and weigh no more than 50 pounds each. Water heaters must be 50 gallons or less.
Any bulk items that may contain Freon, such as air conditioners, refrigerators, freezers, or dehumidifiers, MUST be serviced to have the Freon removed by a certified CFC/HCFC removal technician and have the proper paperwork attached before Rumpke can pick it up. Please contact the Carlisle Utility Dept. for the proper forms.
Household Hazardous Waste
Household hazardous waste disposal options are available through the Warren County Solid Waste District. You may contact them at 937.425.1209 or visit their website. www.co.warren.oh/solidwaste.
Examples of hazardous waste include:
The Municipality of Carlisle’s water system is quite unique. The majority of Carlisle homes have private wells, which serve as the primary source of potable residential water. The majority of area businesses, as well as public meeting places, are part of the city water system. To determine whether you are able to establish access to the water system, contact the Utility Clerk.
The Municipality of Carlisle does not operate the public water production facility. This facility is owned and operated by the City of Franklin. However, the Carlisle Service Department does maintain and service all of the public water lines and fire hydrants that are located within city limits.
The Carlisle Service Department performs the maintenance of the system to ensure that:
These goals are met through many preventive maintenance programs scheduled throughout the year, as well as through regular updates of the water distribution system.
Water Distribution System Maintenance
The goal of the Carlisle Service Department is to guarantee that all residents and businesses receive clean, safe drinking water. To ensure the quality of this water, it is sampled and tested by the Department on a daily basis. In addition, the Service Department performs monthly testing, as well as additional testing throughout the year, as required by the Environmental Protection Agency.
Preventative maintenance on the distribution system is also carried out by the Department. All known leaks in the water distribution system are repaired as quickly as possible. Any time a water main is extended, or a new connection to the line is added, a sample of the existing pipe is taken for inspection, as well as the water being sampled and tested. Flushing of hydrants, particularly dead-end hydrants, are done routinely.
Consumer Confidence Reports
In order to make residential and commercial customers aware of the quality of their potable water, an annual consumer confidence report is conducted by the Municipality. A list of current and previous reports can be found below.
2020 Consumer Confidence Report
2019 Consumer Confidence Report
2018 Consumer Confidence Report
2017 Consumer Confidence Report
2016 Consumer Confidence Report
2015 Consumer Confidence Report
2014 Consumer Confidence Report
2013 Consumer Confidence Report
2012 Consumer Confidence Report
Below are the effective residential rates for water, refuse, and sewer services. Residents who are not connected to the public water system are billed a flat monthly rate for sewer usage. Residents who are directly connected to the Carlisle public water system are assessed sewer charges based on the amount of water usage per month.
Carlisle metered water customers:
These fees are in addition to full payment of all delinquent utility charges and must be paid prior to the re-establishment of service. Fees for requested service connections/disconnections differ from delinquent connections/disconnections.
Utility Fees FAQ
When are bills mailed/due?
Utility bills are generated monthly around the 12th – 15th date of each month and are due the 10th day the following month (or the first business day after the 10th). For example, the April invoice will be mailed out around April 15th and will be due on May 10th.
Note: Payment date is determined by the date the payment is actually received by the Utility office. Payments received after 4:30 pm will be processed on the next business day.
How can i submit payment?
Payments can be made by cash, check or money order. The Utility Office also accepts Visa, MasterCard, and Discover credit cards.
Payments can be mailed to the Carlisle Utility Office at 760 Central Avenue, Carlisle, OH 45005, or paid in person. A payment drop-box is located on the north side of the building.
Note: payment date is determined by the date the payment is actually received by the Utility office. Payments received after 4:30 pm will be processed on the next business day.
Payments by credit card may be made either in person or over the phone. However, the payment will only be accepted from the actual card holder.
Is a deposit required?
All renters must post a deposit for sewer and water service (if applicable), unless the property owner signs a waiver with the Utility Office. Property owners are only required to post a deposit for water service. Deposits must be made by either cash or check only.
Residential Utilities Services Application
This application and contract is required for all new residencies within the city.
Request Toters & Bins
This form allows existing residents to add trash and recycling toters/bins to their utilities account.
2022 Fee Schedule
Fees assessed by city departments in accordance with Ordinance 2-13.
Backflow Prevention Form
Service form for annual test and maintenance report for backflow prevention.
Down the Drain Guide
Learn about what you can and can’t put down the drain or flush down the toilet.
Below are the primary third-party providers that service the Carlisle area.
Call Before You Dig
800.362.2764 or 811